Legal

    Nym Terms of Service

    Metonymous, Inc.
    Effective date: September 2, 2026
    Version: 2026-09-02

    These Terms of Service (the "Terms") are a binding agreement between you and Metonymous, Inc., a Delaware corporation ("Metonymous," "we," "us"), governing your use of Nym — our software, applications, browser extension, APIs, and related services (together, the "Service"). By clicking to accept these Terms, creating an account, or using the Service, you agree to them. If you do not agree, do not use the Service.

    Please read Sections 6, 10, 11, 12, and 13 carefully. They limit our liability — including for stored payment cards — require you to indemnify us, allow either party to require individual arbitration, and waive class actions and jury trials. Section 13 explains how to opt out of arbitration.

    1. Private beta

    The Service is offered as a private beta. It is experimental, may be incomplete, may change or be withdrawn at any time without notice, and may contain errors that cause it to act incorrectly — including taking actions you did not intend. You accept these risks by using it. We may limit, suspend, or terminate beta access at any time for any reason.

    2. Eligibility and account

    You must be at least 18 years old, located in the United States, and legally able to enter contracts. You are responsible for everything that happens under your account and for keeping your login, passkeys, and devices secure. Tell us promptly at the contact address in Section 19 if you believe your account has been compromised.

    3. What a Nym is and how it acts

    A "Nym" is an AI agent that you configure and direct. A Nym has its own email address, browser, and (optionally) computer, and it may hold accounts, credentials, and payment methods that you provide or that it creates at your direction. A Nym acts on your behalf and at your direction but presents itself under its own identity ("in your name, not as your name").

    You acknowledge and agree that:

    • You are the principal. Every action a Nym takes — sending messages, browsing sites, creating accounts, filling forms, making purchases — is taken as your agent, on your instructions, and is attributable to you. Under these Terms it is you, not Metonymous, who is accessing any third-party website or service through your Nym.
    • AI is probabilistic. A Nym interprets instructions and web pages using machine-learning models. It can misunderstand, act on incorrect information, take an action twice, fail to complete an action, or complete an action you did not intend. You are responsible for reviewing what your Nym does and for the instructions, permissions, and approvals you give it.
    • You control the guardrails. The Service provides permission settings, approval requests, spending limits, and similar controls. You are responsible for configuring them appropriately. Anything you approve — or configure the Nym to do without asking — is your decision.

    4. Credentials, accounts, and the Nym Vault

    The Service can store login credentials, passwords, and payment card details that you enter, or that a Nym generates when it creates an account for you, in an encrypted store (the "Nym Vault"), and can fill them into third-party sites on your behalf.

    • You authorize storage and use. By adding a credential or card, or by directing a Nym to create an account, you authorize Metonymous to store it in encrypted form and to fill it into third-party sites at your direction and subject to your approvals.
    • Nym-created accounts are your accounts. Accounts a Nym creates at third-party services (using the Nym's email address or otherwise) are created for your benefit. You are responsible for them, including compliance with the third party's terms, and you may take them over or close them at any time.
    • Security. We use encryption and access controls designed so that the AI model never sees stored secrets and so that a stored secret is released only for a specific, approved action. No system is perfectly secure. To the extent permitted by law, you accept the risk that stored credentials or card data could be compromised despite these measures, subject to Sections 6 and 11.
    • Breach notice. If we determine that a security breach has exposed your personal information, we will notify you as required by applicable law, including Delaware's data-breach notification statute.
    • Removal. You can delete stored credentials and cards at any time from the Service, which removes them from active use; backups are purged on our normal schedule.

    5. Purchases and payments

    • Approval. Purchases made by a Nym with a stored card require your explicit approval of a specific order (merchant, items, amount) through the Service's approval flow unless you have configured the Service to allow purchases without asking. An approval authorizes exactly that order at that amount.
    • We are not a party to the purchase. Metonymous is not a merchant, payment processor, money transmitter, card issuer, or bank. The sale is between you and the merchant; the charge is between you, the merchant, and your card issuer. Refunds, returns, disputes, chargebacks, delivery problems, and product issues are handled with the merchant and your issuer, not with us.
    • Uncertain outcomes. A purchase can fail, be duplicated by a merchant, or end in an uncertain state (for example, a network failure after the order button is pressed). The Service attempts to detect and report these outcomes but cannot guarantee them. You are responsible for reviewing orders and merchant confirmations.
    • Spending limits. We may impose per-transaction, daily, or monthly limits on card use through the Service, and may decline to perform any purchase, at our discretion.
    • Service fees. Fees for the Service itself, if any, are described at the point of purchase or in your plan. Those fees are separate from anything a merchant charges.

    6. Payment cards: your responsibilities and our limited liability

    This Section applies to every payment card you add to the Nym Vault and to every use of it through the Service, and controls over anything else in these Terms.

    • Your cards, your authority. You represent that you are the authorized holder of every card you add and are entitled to use it for the purchases you approve. Charges made with a card you added, on a purchase you approved or permitted, are charges you authorized, and you are responsible for them.
    • Federal protections come first. Federal law limits a cardholder's liability for unauthorized use — generally to $50 for credit cards, and to $50, $500, or more for debit cards depending on how quickly the cardholder reports it. If you believe a card added to the Service has been used without authorization, you agree to notify your card issuer immediately and to pursue the dispute, chargeback, and reimbursement rights available from your issuer and the merchant before seeking anything from us. You also agree to notify us within 30 days after you discover the unauthorized use.
    • Card cap. Subject to the exclusions below, our total liability to you for all claims relating to cards stored in or used through the Service — including unauthorized use, an unintended or duplicate purchase, or exposure of card data — will not exceed the lesser of (i) the unauthorized or unintended charges you actually paid and that were not, and could not reasonably have been, reversed or reimbursed by your issuer or the merchant, and (ii) $500 per user across all cards and all incidents. This card cap is included within, and does not add to, the overall cap in Section 11, and nothing in this Section creates an obligation to pay any amount that Section 11 or applicable law would not otherwise require.
    • What we will not cover. We are not liable for: any charge on a purchase you approved or that fell within permissions you configured; losses caused by your failure to notify your issuer, the merchant, or us promptly; losses you could have avoided by disputing the charge; any consequence of a merchant's or issuer's act or omission; or any charge made after you should reasonably have known a card was compromised and did not remove it from the Service.
    • Exceptions. The card cap does not limit our liability for our own fraud or willful misconduct, or to the extent applicable law does not permit it to be limited.

    7. Third-party websites and services

    Your Nym interacts with websites and services that Metonymous does not control (merchants, email providers, and others).

    • Their terms apply to you. You are responsible for complying with the terms, policies, and applicable law of every third-party site your Nym uses on your behalf, and for any consequence of that use, including account suspension, rate limiting, or blocking by the third party. Some sites restrict or prohibit automated access; it is your decision to direct a Nym to use such a site.
    • Availability and accuracy. Third-party sites change without notice. Prices, availability, delivery estimates, and other information a Nym reads or reports may be wrong or stale. We make no promise about any third-party site or that the Service will work with any particular one.
    • We do not endorse them. Links, results, and merchants surfaced by a Nym are not recommendations or endorsements.

    8. Acceptable use

    You will not use the Service, or direct a Nym, to: break the law; infringe anyone's rights; harass, threaten, stalk, defraud, or harm anyone; create, upload, or send content that is unlawful, defamatory, hateful, sexually explicit, exploitative of minors, violent, or that promotes self-harm; impersonate any person or misrepresent your affiliation; access accounts, systems, or data you are not authorized to access; make purchases with payment methods you are not authorized to use; send spam, unsolicited bulk messages, or messages to people who have asked not to be contacted; circumvent security, rate limits, or abuse-prevention measures of the Service or any third-party site; reverse-engineer the Service except as the law allows; or resell or provide the Service to third parties without our written consent.

    Moderation and enforcement. We may review, refuse, remove, or restrict any content, and limit, suspend, or terminate any account or any Nym, at any time and in our sole discretion, with or without notice, for conduct we consider harmful, abusive, or otherwise objectionable, whether or not it is listed above. We have no obligation to monitor the Service, but we may. Users can report abuse or objectionable content, or block another user's Nym from contacting them, through the Service or by contacting us at the address in Section 19; we act on reports within a reasonable time. Our decisions about content and accounts are final.

    9. Your content and data

    You retain ownership of the instructions, files, messages, and other content you provide ("Your Content"). You grant Metonymous a license to host, process, transmit, and display Your Content as needed to operate and improve the Service. We handle personal data as described in our Privacy Policy, which is part of these Terms. We may use aggregated or de-identified usage information for any purpose. You are responsible for having the rights necessary to provide Your Content.

    10. Disclaimer of warranties

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, METONYMOUS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT A NYM WILL CORRECTLY INTERPRET YOUR INSTRUCTIONS, COMPLETE ANY TASK, MAKE ANY PURCHASE CORRECTLY OR AT ALL, KEEP ANY THIRD-PARTY ACCOUNT IN GOOD STANDING, OR THAT STORED CREDENTIALS OR CARDS WILL NEVER BE COMPROMISED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

    11. Limitation of liability

    TO THE FULLEST EXTENT PERMITTED BY LAW:

    (a) METONYMOUS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    (b) WITHOUT LIMITING (a), METONYMOUS WILL NOT BE LIABLE FOR: ANY ACTION OR OMISSION OF A NYM TAKEN AT YOUR DIRECTION OR WITHIN THE PERMISSIONS YOU CONFIGURED; ANY PURCHASE YOU APPROVED OR PERMITTED; ANY UNINTENDED, DUPLICATE, FAILED, OR UNCERTAIN PURCHASE OR TRANSACTION; ANY ACT, OMISSION, POLICY, SUSPENSION, OR BAN BY A THIRD-PARTY SITE OR SERVICE; ANY INACCURACY IN INFORMATION A NYM READS, RELAYS, OR RELIES ON; OR ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR ACCOUNT OR CREDENTIALS. LIABILITY RELATING TO PAYMENT CARDS IS GOVERNED BY SECTION 6.

    (c) THE TOTAL AGGREGATE LIABILITY OF METONYMOUS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, INCLUDING CLAIMS UNDER SECTION 6, WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID METONYMOUS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) FIVE HUNDRED U.S. DOLLARS ($500).

    (d) NOTHING IN THESE TERMS LIMITS LIABILITY FOR METONYMOUS'S OWN FRAUD OR WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. THESE LIMITATIONS ARE FUNDAMENTAL ELEMENTS OF THE BARGAIN BETWEEN YOU AND METONYMOUS, REFLECT THE PRICE OF THE SERVICE, AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT THE LAW ALLOWS.

    12. Indemnification

    You will defend, indemnify, and hold harmless Metonymous and its officers, directors, employees, contractors, and suppliers from and against any third-party claims, and any resulting damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees), arising out of or relating to: (a) your use of the Service or the actions of a Nym you direct or permit; (b) Your Content; (c) any purchase, account, credential, or card you added, approved, or directed a Nym to create or use; (d) your violation of these Terms or of any law; or (e) your or your Nym's violation of any third party's rights or terms. This obligation does not apply to the extent a claim results from Metonymous's own fraud or willful misconduct. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

    13. Dispute resolution; elective arbitration; class-action waiver

    Informal resolution first. Before filing a claim, you agree to contact us at the address in Section 19 with a written description of the dispute and give us 30 days to try to resolve it informally.

    Either party may elect arbitration. For any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally, either you or Metonymous may elect to have it resolved by binding individual arbitration instead of in court, by giving the other party written notice of the election before or within 30 days after a lawsuit on the claim is served. Once elected, the dispute will be administered by JAMS under its Streamlined Arbitration Rules and Procedures and its Consumer Minimum Standards, before a single arbitrator. Either party may still bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. The Federal Arbitration Act governs this Section. The arbitrator decides the scope and enforceability of an arbitration election, except that a court decides the enforceability of the class-action waiver below.

    Fees and location. If arbitration is elected, you will pay no more than the consumer filing fee under the JAMS Consumer Minimum Standards, and Metonymous will pay all other JAMS administrative fees and arbitrator compensation; we will reimburse your filing fee if your claim is for $10,000 or less unless the arbitrator finds the claim frivolous. Any hearing will take place in the county where you live or by videoconference, at your choice.

    Class-action and jury waiver. WHETHER A DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND METONYMOUS EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If a court or arbitrator finds this waiver unenforceable as to a particular claim, that claim will proceed in court under Section 14, and the remainder of this Section still applies to all other claims.

    Mass filings. If 25 or more claims are filed or noticed against Metonymous with similar legal issues by the same or coordinated counsel, and arbitration is elected for them, the claims will be resolved in staged batches: the arbitrator(s) will first decide a set of no more than 25 bellwether claims selected in equal number by each side; the parties will then mediate the remaining claims in good faith based on the bellwether outcomes; and only if mediation fails will further batches proceed. Fees for claims not yet in an active batch are deferred until that batch begins, and statutes of limitation are tolled while a claim awaits its batch. If a court finds this paragraph unenforceable as to any claim, that claim may proceed in court on an individual basis under Section 14.

    Opt-out. You may opt out of the arbitration election right (but not the informal-resolution step, the class-action waiver, or the jury waiver) by emailing us at the address in Section 19 within 30 days after first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration.

    14. Governing law and venue

    These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws rules. Subject to Section 13, any court proceeding will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction. Nothing in this Section deprives you of protections of the consumer-protection law of the state where you live that cannot be waived by agreement.

    15. Suspension and termination

    You may stop using the Service and close your account at any time. We may suspend or terminate your access, or any Nym, at any time, for any reason or no reason, with or without notice, in our sole discretion — including for breach of these Terms, conduct described in Section 8, risk to the Service or third parties, or discontinuation of the beta. Fees already paid are not refunded on termination for breach. On termination, your right to use the Service ends; Sections 3, 4 (as to consequences of prior use), 5, 6, 7, 9, and 10 through 18 survive.

    16. Changes to the Service and these Terms

    We may change the Service at any time. We may update these Terms by posting a revised version with a new version date and, for material changes, notifying you through the Service or by email at least 14 days before they take effect. Continued use after the effective date of a revision means you accept it. If you do not agree, stop using the Service before that date.

    17. General

    These Terms, together with the Privacy Policy and any policies we reference, are the entire agreement between you and Metonymous regarding the Service and supersede prior agreements. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, employment, or franchise relationship. Notices to you may be given through the Service or to the email on your account. You agree to receive these Terms and related notices electronically.

    18. Your Nym's phone number, texts, and calls

    If you give your Nym a phone number, the following applies.

    • The number. The number is allocated to your account through our telephony provider and assigned to one Nym at a time. It is provided for use with the Service; you may reassign it between your Nyms or release it in the Service, and we may reclaim it if your account closes, if it is unused for an extended period, or as needed to operate the Service. A released number is quarantined and then returned to the carrier pool and cannot be recovered. Fees for the number, if any, are described at the point of purchase or in your plan.
    • What the messages are. The messaging program is Nym, operated by Metonymous, Inc. Messages are one-to-one, conversational messages between you and your own Nym acting as your personal concierge, sent at your direction: task updates, questions, approval requests, reminders you ask for, and replies to what you send. They are not promotional messages, and Metonymous does not send marketing texts.
    • Starting. You start by texting your Nym's number or by entering your mobile number in the Service and turning texting on. You confirm the number is yours. Consent to texts is not a condition of purchasing any product or service.
    • Frequency and cost. Message frequency depends on how you use your Nym. Message and data rates may apply according to your carrier's plan.
    • Stopping. Tell your Nym to stop texting you, reply STOP to any message, or turn texting off in the Service; you will receive one confirmation and no further texts unless you turn texting back on. Reply HELP, or contact us at the address in Section 19, for help.
    • Messages and calls you direct to others. When you direct your Nym to text or call someone else, that communication is made on your behalf (Section 3) and you are responsible for having a reason to contact that person and for complying with law that applies to it. Your Nym identifies itself and stops texting anyone who asks it to. Do not direct your Nym to send bulk, unsolicited, or marketing messages; Section 8 applies.
    • Calls. Calls to and from your Nym are transcribed to text, not recorded. You are responsible for any notice or consent that the law where you or the other party are located requires for transcribing a call, and for what you direct your Nym to say.
    • Carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages and calls depends on carriers, the messaging platform used by the recipient's device, and our provider, and is not guaranteed. We may limit message volume to stay within carrier rules.
    • Your number. Tell us promptly if your mobile number changes or is reassigned, so texts intended for you are not sent to someone else.
    • Privacy. How we handle phone numbers, texting status, messages, and call transcripts is described in our Privacy Policy, including that mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

    19. Contact

    Metonymous, Inc. Email: legal@usenym.com <!-- TODO: confirm contact address -->